Career Center

Family Support Coordinator OurLegacy

601 South Lake Destiny Suite 400

Maitland, FL

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 12 shifts a month - Each on-call shift is 24 hours (7am-7am)

The community you’ll be caring for:

•  Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

OurLegacy is designated by the Centers for Medicare and Medicaid Services (CMS) as the only organ procurement organization (OPO) in east central Florida and is accredited by the American Association of Tissue Banks (AATB) as a tissue recovery agency.

OurLegacy's scope of operations extends to each of the following hospitals within the Advent Health’s Hospital system: Altamonte, Apopka, Celebration, Daytona Beach, Deland, East Orlando, Fish Memorial, Kissimmee, New Smyrna Beach, Orlando, Palm Coast, Waterman and Winter Park. Additionally, CMS has designated OurLegacy to provide organ and tissue donation services to all non-AdventHealth acute care and critical access hospitals and free-standing emergency rooms in the following counties: Brevard, Flagler, Indian River, Lake, Okeechobee, Orange, Osceola, Seminole, Sumter, and Volusia. The Family Support Coordinator with OurLegacy and hospital ICU teams to guide grieving families through the initial phases of loss with an emphasis on the end-of-life decision to donate organs.

The Family Support Coordinator will support families through acute loss, discussing donation options with the legally authorized party (LAP) in cases when registered donation intentions are not known, and advising families about navigating their loved one's donation decision in registered cases. The Family Support Coordinator completes all local documents authorizing donation, including the Donor Risk Assessment Interview (DRAI), and provides continued care thorough the donation process. The Family Support Coordinator collaborates with the organ recovery and ICU staff to offer meaningful interactions and interventions to families in crisis and supports families in an empathetic and compassionate manner that is respectful of cultural and religious beliefs.

The value you’ll bring to the team:

•Monitor's donor referrals, reviews family dynamics and serves as the lead in developing plans with OurLegacy and hospital teams for donation discussion

•Responds to any donation service area (DSA) hospital when directed for any potential organ/tissue donor to provide emotional support to families facing the death of a loved one who may be a suitable donor. Performs an on-site assessment of the hospital and family dynamics to evaluate the optimal donation approach process and timing. Provides case-specific insights to OurLegacy leaders.

•Rounds on actual or potential organ donor patients to ensure there are no changes requiring a response by OurLegacy. Effectively communicates with Pastoral Care, Social Work and other social services entities at the donor hospital to ensure good emotional care for the patient's family prior to the donation discussion.

•Acts as a resource for the OurLegacy OPC staff for issues or questions surrounding organ and tissue donation discussions or hospital/family dynamics

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

•Bachelor's degree in Psychology, Social Work, Health Sciences, Counseling, or related field

•Two years of relevant experience in a field such as Organ Donation, Psychology, Social Work or Counseling

EDUCATION AND EXPERIENCE PREFERRED:

•Master's degree in Psychology, Social Work, Health Sciences, Counseling, or related field. •Five years of previous hospital experience in a trauma or critical care setting.

•Five years of experience with families making end-of-life decisions.

•Five years of pastoral or hospice care experience.

•Five years of bereavement counseling experience.

•Previous teaching/coaching experience