The National Hospice and Palliative Care Organization (NHPCO) is seeking a Vice President of Quality to provide leadership and support that helps define and advance NHPCO’s quality-related strategic goals. This senior executive collaborates at all levels within the organization to identify, develop, evaluate, and improve NHPCO’s quality programs to meet goals in accordance with NHPCO quality standard and requirements. The Vice President serves as NHPCO’s subject-matter expert on quality and partners with others to develop and execute on strategic priorities. As a senior executive for quality issues, the Vice President of Quality represents NHPCO on various national committees and serves as NHPCO’s liaison to key coalitions and collaboratives.
The Vice President of Quality will report to the Chief Operating Officer and is based in the Washington, D.C. area (which is currently remote until it is safe to reopen).
This position is responsible for the overall direction, coordination, and evaluation of all staff members assigned to the Quality team; carries out supervisory responsibilities in accordance with the NHPCO's policies and applicable laws. General responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Leads the Quality department to develop a broad knowledge base and expertise on quality issues and processes. Attends to all quality standards that are articulated in Medicare Conditions of Participation, survey and certification regulations (e.g., TJC, CHAP), and Medicare and Medicaid audits.
Develops relationships and ongoing communication with various departments and staff in CMS central office, CMS regional offices, Medicare Administrative Contractors (MACs), and other federal agencies to gather, analyze, and communicate to NHPCO membership on a wide range of quality issues.
In collaboration with NHPCO leadership and outside legal counsel, contributes to and/or writes formal comment letters on issues facing hospice and palliative care providers related to quality and regulatory changes.
Serves as a source of technical information, strategic analysis and leadership on quality and related regulatory issues and initiatives NHPCO members.
Forms partnerships with NHPCO provider and associate members, consultants, and other organizations whose work complements NHPCO’s mission and goals; enlists other NHPCO staff to work with these partners.
Develops and facilitates educational programs for state organizations and hospice providers related to quality and regulatory issues; identifies needs of NHPCO's membership.
Master's degree in nursing or other appropriate healthcare-related course of study required. Seven to ten years of experience in a leadership position in a Medicare-certified hospice, with extensive application of Medicare regulations and healthcare compliance issues. Certification in Health Care Compliance and/or Healthcare Quality preferred.
Leadership: Ability to collaborate and apply diplomacy and experience to advance a national agenda for quality. Ability to think strategically and execute on initiatives leading to successful accomplishment of organizational goals. Highly developed interpersonal skills that facilitate working across divisions and departments, and between and among leaders of organizations.
Hospice knowledge: Possess extensive, in-depth knowledge in the following areas: hospice organizations, clinical, quality improvement, regulatory, compliance, and reimbursement issues; the ability to respond competently and quickly to regulatory assistance questions; questions may involve the Medicare and Medicaid hospice benefits, payment issues and audits, or other healthcare regulatory issues encountered by the hospice provider.
Customer service: Ability to manage difficult situations with provider members and consumers and respond promptly to customer needs.
Teamwork: Works as an effective member of the team and fosters a team spirit.
Problem-solving: Exhibits initiative and problem-solving capabilities to assist hospice providers and consumers.
Organizational skills: Exhibits a high level of organizational skills to complete tasks, handle multiple projects, and respond to inquiries in a timely manner; provides project leadership as needed.
Communication/writing skills: Ability to demonstrate creativity and resourcefulness in the development of reference materials for provider and individual members.
American Nurses Credentialing Center (ANCC) Accreditation Program: Proficient in adult education principles and the standards for the ANCC Accreditation Program.
NHPCO requires all employees to be vaccinated from the COVID-19 virus as a condition of employment, subject to accommodation. If hired, you will be required to show proof that you’ve received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
About National Hospice and Palliative Care Organization
As the leading organization representing hospice and palliative care providers, NHPCO works to expand access to a proven person-centered model for healthcare—one that provides patients and their loved ones with comfort, peace, and dignity during life’s most intimate and vulnerable experiences.
Who We Represent
Founded in 1978, the National Hospice and Palliative Care Organization is the nation’s largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. Its broad community of members includes local hospice and palliative care providers, networks serving large regions of the United States, and individual professionals.
Based in the Washington D.C. metropolitan area, NHPCO represents the interests of its members and the general public with legislative advocacy that helps to enhance and expand access to care that addresses holistic health and the well-being of communities. With a staff of experts available to personally guide members through nearly every consideration or business challenge—NHPCO’s team is always there with timely and pragmatic support.
How We Serve & Lead
NHPCO gives ongoing inspiration..., practical guidance, and legislative representation to hospice and palliative care providers so they can enrich experiences for patients and ease caregiving responsibilities and emotional stress for families. By providing its members with the essential tools they need to stay current with leading practices, understand policy changes, and improve their quality of care, NHPCO addresses the challenges that providers navigate on a daily basis and offers a wealth of expert knowledge and step-by-step solutions to fill the gaps.
Thousands of healthcare professionals and volunteers in the NHPCO community choose to dedicate themselves to caring for people with serious and life-limiting illnesses because they are skilled in offering compassion and support, are called to serve the whole person, and believe in care without barriers. NHPCO champions these shared values and advances the mission-driven, person-centered and community-oriented model that its members use. By continually demonstrating how this integrated model works and improving on its efficacy, NHPCO positions the field of hospice and palliative care to serve as a beacon for other areas of medicine and caregiving.
Mission – To lead and mobilize social change for improved care at the end of life.
Vision – A world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.
Values – NHPCO Believes in:
Service: Engaging Customers
Respect: Honoring Others
Excellence: Exceeding Expectations
Collaboration: Fostering Partnerships
Stewardship: Managing Resources