This is a OPEN CONTINUOUS ANNOUNCEMENT and will remain open until 12/09/2021. Applicants will be accepted on an ongoing basis and will be considered as vacancies become available. Certificate lists of eligible candidates will be issued 06/11/2021 to selecting officials. All other certificates will be issued periodically (i.e monthly- 15th of each month) for the duration of this open period. Applicants will remain active for 6 months after the initial application is received and/or updated. The Program of General Caregiver Support Services (PGCSS) Coordinator is a Social Worker Program Coordinator who functions in support of caregivers, Veterans and family members throughout the medical center and in community settings. Primary responsibilities are to provide clinical evidence based services and interventions; program development; caregiver, Veteran and staff education on caregiver issues; community outreach; resource development; continuous quality improvement activities; and evaluation/consultation. Develops policies and procedures for program operation and prepares reports and statistics for facility, VISN, and national use. Manages and controls the use of data related to day to day functioning and program evaluation. In conjunction with the CSP Manager, plans, organizes and directs administrative, operational, caregiver, Veteran and personnel activities for the service. * The PGCSS Coordinator must possess a valid driver's license to travel to homes of Veterans and families throughout VA NJ HCS catchment areas for assessments and interventions as needed limitedly. Will also need to travel for outreach activities and meetings with local, state, federal and community partners and stakeholders. Some tour flexibility required for infrequent weekend and evening activities and appointments. Assigned to the Caregiver Support Program with primary responsibilities to provide clinical evidence-based services and interventions; program development; caregiver, Veteran and staff education on caregiver issues; community outreach; resource development; continuous quality improvement activities; and evaluation/consultation. May have supervisory duties assigned under the direction of the Caregiver Support Program Manager. Assists in the development of the strategic plan and implementation of policies and procedures for local expansion of the Program of General Caregiver Support Services. Prepares reports, and statistics for facility, VISN, and national use in collaboration with the Caregiver Support Program Manager. Develops and implements systems to track service activities including visits referrals caregiver demographics, equipment utilization and caregiver and Veteran satisfaction. Administers information and analytical systems to evaluate and enhance the quality of service provided to caregivers families and Veterans and is responsible for meeting performance metrics for assigned area. Conducts caregiver and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress and social needs as treatment issues. Professional judgment, including the knowledge of normal and abnormal behavior is an inherent competency applied in daily interactions with caregivers and the Veterans they care for. Provides referral to VA medical and mental health treatment and other services including VA benefits, as well as community-based social services and other non-VA entitlement programs. If appropriate, the incumbent provides referrals or consults, or in some cases direct admission of a Veteran to other VA programs including, but not limited to, the Community Residential Care Program, Respite Program, Community Health Care Coordination Program, Hospice, Home Based Primary Care, Telehealth and Community Nursing Home Program. Collaborates with the Caregiver Support Program Manager works with other clinical staff and program managers and establishes caregiver support protocol (resources, education and training) sensitive to the issues of the caregivers who are providing care to our youngest returning Veterans. Serves as consultant for information on negotiating the complex processes caregivers, Veterans and families encounter when interacting with government and community agencies. Collaborates with the Transition and Care Management (TCM) program, Patient Aligned Care Team (PACT), mental health and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues. Coordination includes hands-on support group work involvement, and training of patient aligned care team clinical social work staff in the development and facilitation of such groups. They will utilize and assist in maintaining a data monitoring system to measure the efficacy of the program. Will become knowledgeable with national CSP IT databases (CARMA). The CSC will assist in collecting and analyzing local data for reports with the Caregiver Support Program Manager and the Chief of Social Work Service as well as the VISN Caregiver Support Program Manager and the National Caregiver Support Program, Care Management and Social Work Service, Office of Patient Care Services. He/she will evaluate program progress and outcomes and utilize data to continuously modify and improve the program and processes. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.