Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care. The RN-CCC functions as a resource and provides support across all affiliates.
KEY REPORTING RELATIONSHIPS:
Reports to Clinical Manager of the Centralized Call Center or Director of Clinical Services
Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller.
Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs
The RN-CCC assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.
Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.
Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering. Provides nursing support based on patient/family goals to achieve life closure. Modifies care plan as necessary.
Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate.
Other duties and responsibilities as assigned
Minimum Education: Graduate of an accredited school of nursing. BSN preferred.
Minimum Experience: 1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
Required License: Current Colorado RN license. Valid Colorado state driver license and proof of auto insurance.
CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates)
Ability to lift minimum of 30 lbs.
May occasionally be required to reach/bend/stoop/kneel/crouch
May occasionally be exposed to prolonged, extensive or considerable standing/walking/sitting
Prolonged, extensive telephone interaction
Manual dexterity and mobility
Visual and auditory acuity
May be exposed to infections and contagious diseases
Regularly exposed to risk of blood borne diseases
Occasional exposure to radiation hazards
Subject to varying and unpredictable situations
Occasional exposure to unpleasant patient or elements (sound, behavior)
May perform emergency care via telephone
Able to maintain job performance in emergency or crisis situation
Internal Number: 1001
About The Denver Hospice
The Denver Hospice is the region’s leading, largest and most trusted not-for-profit provider of life-enhancing hospice and palliative care. We offer more expertise, more resources and a more complete continuum of compassionate care to patients facing life-limiting illnesses and end-of-life transition.
In 1978, our founders, Carolyn Jaffe, RN and Peter Van Arsdale, PhD, recognized the need for comprehensive, expert and collaborative care for those facing aging, serious illness and grief. They assisted us in securing initial funding and laying the ground work for us to become what we are today — a nationally-recognized, best-practice model. Our personalized care supports mind, body and spirit, giving our patients and their families control over their lives with dignity, joy and unparalleled experience and support.
Who We Serve
We serve more than 4,000 hospice and 1,200 palliative care patients and their families every year throughout nine Denver counties. Our interdisciplinary team of experts provide care in our patients’ homes, our state-of-the-art inpatient care center, retirement communities, skilled nursing homes and other locations where our skills are needed.